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Open the Course Catalogue, choose a course and select Enrol or Purchase, depending on the course. From the left menu, go to the Course Catalogue. Open the course you want to take and review the course description, duration, price and access conditions. Select Enrol for a free or already-funded course, or Purchase for a paid course. Complete any required payment or registration steps. Once enrolment is successful, the course will appear under My Courses.

All courses linked to your account appear in My Courses. Select My Courses from the left menu. You can filter your courses by In Progress, Not Started, Completed, or Saved. Select a course card to open it. If a course you paid for or were assigned to doesn't appear, refresh the page and make sure you're signed in to the correct account.

Use Continue Learning on the dashboard or open the course from My Courses. From the Dashboard, select Continue Learning to resume your most recently active course. The platform should return you to the most recent incomplete lesson or activity. Alternatively, open My Courses, select the course, then select Continue. Your progress should be saved automatically as you complete required activities.

You may lose access to course content after the expiry date, but completed records should remain in your account. The course page will display an access expiry date. After expiry, you may no longer be able to access course lessons or assessments. Your completed learning history, results and certificates should remain available where applicable. If you need more time because of an approved arrangement or a technical issue, contact support before the expiry date, if possible.

Progress is based on required course activities that you have completed. Course progress is calculated based on the required activities configured for that course, such as lessons, videos, quizzes, assignments, or attendance requirements. Optional resources normally don't reduce your progress unless they're configured as required. A course is marked as Completed only when you meet all completion requirements.

A progress delay can occur if an activity was not fully completed, a result is pending, or your connection did not synchronise. First, reopen the course and check the activity that should have updated your progress. Make sure the lesson, quiz, or assignment is marked as completed. If an assessment is awaiting marking, your course may not reach full completion until the result is published. If you were studying with an unstable connection, refresh the page after reconnecting. If the progress remains incorrect, contact support and include the course name and the affected activity.

Open Assessments, select the assessment and choose Start. Select Assessments from the left menu. Locate the required assessment under Upcoming or Not Started. Review the instructions, pass mark, time limit and number of attempts before selecting Start. Do not start a timed assessment until you are ready to complete it.

The pass mark is shown on the assessment page and may differ between courses. Open the assessment details to view the required pass mark. Different courses or assessment types may have different thresholds. The pass mark shown applies to that assessment. If an assessment is manually marked, your final result may remain pending until the instructor completes the review.

A retake is available only where the course rules allow it. After a failed assessment, check the result page. If another attempt is permitted, the page will show Retake Available and any waiting period or conditions. Some assessments may limit the number of attempts or require tutor review before a further attempt. If you believe you should be able to retake but no option is shown, contact support or your instructor.

Check required questions, file requirements, time limits and your internet connection. Before submitting, ensure you have answered all required questions and attached any mandatory files in the correct format and size. If the Submit button is unavailable, review the assessment instructions to identify any incomplete fields. If the page freezes or your connection drops, avoid repeatedly pressing Submit. Reconnect, reload carefully, and check whether the submission was recorded. Contact support if the problem persists.

Open Assessments and select Results or the completed assessment. Go to Assessments and open Results or Completed. Select the assessment to view the score, result, attempt information, and any feedback released by the instructor. If the status is Submitted or Awaiting Marking, the result has not yet been published.

A certificate becomes available once all configured course-completion requirements are met. Your certificate will normally be generated once you complete all required activities and pass all required assessments. Some courses may also require attendance or an instructor-approved activity. Once the course status changes to Completed, check Certificates. If the course is complete but no certificate appears, contact support.

Open Certificates, find the completed course and select Download Certificate. Select Certificates from the left menu. Find the certificate you want, then select Download Certificate. The certificate should open or download as a PDF. Save the file to your device. If the download fails, try again after checking your internet connection and browser download settings.

Use the certificate verification code or verification link shown on the certificate. Each eligible SWCL certificate should include a unique certificate ID or verification code. An employer or organisation can use the SWCL certificate verification page to enter the code and confirm the certificate's validity. Verification should reveal only the information necessary to confirm authenticity.

Correct your profile name and contact support before using or sharing the certificate. First, check the name recorded in Profile Settings. If your profile name is incorrect, update it where the platform allows. Then contact support and select Certificate Issue, explaining which certificate needs correction. Do not edit the certificate file yourself. A corrected certificate should retain an audit record and may receive an updated version or status.

CPD means Continuing Professional Development and can include relevant learning activities completed on or outside SWCL. Your CPD Record helps you maintain evidence of professional learning. Depending on platform settings, you may record SWCL courses, webinars, workshops, conferences, supervision, professional reading and other relevant learning activities. Each entry should include the date, activity, learning hours and what you learned. External activities may require supporting evidence, such as a certificate or attendance record.

Eligible SWCL learning can be added automatically when completion is confirmed. When an SWCL course or qualifying live session is configured for CPD, the platform can add the approved learning hours to your CPD Record upon completion. Check the entry for the course title, completion date and hours. If the course is complete but the CPD entry is missing, contact support.

Yes, where enabled, you can add an external CPD activity manually and attach evidence. Open the CPD Record and select Add CPD Entry. Choose the activity type, add the title, date, learning hours, and a short description of what you learned. Upload supporting evidence if available. External activities may appear as self-recorded or unverified unless reviewed through an organisational process.

Available payment methods are shown at checkout and may vary by country, currency or product. When purchasing a course or subscription, the checkout page will show the payment methods currently supported by SWCL. Select an available method and follow the secure payment instructions. Do not send card or banking details via support messages or in community discussions.

Payments can fail because of bank declines, incorrect details, connection problems or payment-provider errors. Check that your payment details are correct and that your bank or payment provider has not blocked the transaction. If the page appears to fail after you have confirmed payment, check Payment and Billing before trying again to avoid a duplicate charge. If money has left your account but the course is still locked, contact support with only the transaction reference; do not send full card details.

Open Payment and Billing to view transactions, invoices and available receipts. Select Payment and Billing from your account menu. The page should display your payment history, transaction status and any invoices or receipts available to download. If a completed payment is missing, allow for normal processing time, then contact support with the date, amount and transaction reference.

Open Live Sessions, choose a session, register, then use the Join button when the session becomes available. Go to Live Sessions and select the session you want to attend. Review the date, time and time zone, then select Register. Your registration should appear under Your Registrations. Before the session, return to Live Sessions and select Join when the join link becomes active. You may also receive a reminder if notifications are enabled.

Check whether a recording or alternative activity is available. Open Live Sessions and look under Past Sessions or Recordings. Some sessions may offer a recording, slides or follow-up resources. If attendance is mandatory for course completion, the course instructions should state whether an alternative session or activity is available. If you are unsure, contact your instructor or support.

Open Resources and use the download, file-size and low-data filters. Select Resources from the menu. Search or filter by topic, format, or low-data availability. Downloadable items should display the file type and size before downloading. Where available, use transcripts, audio-only files, or low-data resources if you have limited connectivity. Saved items should remain available under your saved resources.

Open My Courses from the instructor dashboard to see your current teaching assignments. Your instructor dashboard should display Assigned or Active Courses. Open My Courses to view each course, your role, active cohorts, learner numbers, and relevant course dates. If an expected course is missing, contact the course administrator, as your current assignment and permissions control access.

Open a course or cohort and select Learners or Progress Overview. In My Courses, open the relevant course and cohort. Select Learners or Progress Overview to view authorised learners, progress, last activity, assessment status and relevant support flags. Use filters to identify learners who are inactive, behind schedule or awaiting feedback. Only data for your assigned courses and cohorts should be visible.

Use engagement and progress indicators as prompts, then review the learner context before taking action. The dashboard may flag learners using configurable indicators such as prolonged inactivity, repeated difficulty with assessments, overdue required work, or an open support issue. These flags are prompts, not automatic judgements. Review the learner record and course context before contacting the learner or escalating a concern. Record only relevant teaching or support information.

Open the Marking Queue, select a submission, apply the configured rubric or score and add feedback. Go to the Marking Queue and open the submitted assessment. Review the learner's submission against the assessment instructions and marking criteria. Record the mark or rubric outcome and provide clear, constructive feedback. Save as a Draft if you are not ready to release it. If moderation is required, submit the marked work to the moderation workflow. Otherwise, confirm Publish or Return to Learner when ready.

Yes. Draft feedback should remain private until you explicitly publish or return the result. While marking, use Save Draft to preserve your work without releasing it to the learner. Draft status should be clearly indicated. Reopen the submission later to continue marking. The learner should see only the final mark and feedback after the authorised publication action.

The marked submission is routed to an authorised moderator before the final result is released. Complete the initial marking and feedback, then submit the work for moderation. The moderator reviews the submission, mark and feedback, and may confirm, amend, return or escalate the decision. If a result changes, record the reason. Do not release a moderation-required result to the learner until the required sign-off is complete.

Open Learner Questions, Messages, or course Discussions from the instructor dashboard. The dashboard should display unread learner questions and messages. Open the relevant thread to review the course context, respond, assign or escalate the item, and mark it as resolved where appropriate. If the same question is asked repeatedly, consider creating a course announcement or proposing an FAQ article.

Create an announcement, choose the authorised audience, then publish immediately or schedule it. Open Announcements from the instructor dashboard or course workspace. Select Create Announcement, enter a clear title and message, choose the course or cohort audience, set the priority, and optionally schedule the publication time. Review the audience carefully before publishing. Editing a published announcement should not generate duplicate notifications unless a new notification is intentionally sent.

Open Live Sessions, create the session details, add the joining link and select the relevant course or cohort. Create a live session with a title, course or cohort, date, time, time zone, duration, capacity and meeting link. Add any preparation resources and configure learner reminders. After the session, record attendance and upload approved follow-up materials or recordings, where applicable. If you cancel or reschedule, affected learners should receive an update.

Use the content action or report issue function rather than editing published content without approval. Open the affected course content and select Report Issue or Request Update where available. Describe what is outdated, incorrect, inaccessible or broken, and identify the affected lesson or resource. The request should enter the content or quality workflow with an owner, priority and status. Published content changes may require approval and version control.

Open Course Analytics or Quality to review completion, assessment, engagement and feedback trends. Course Analytics should show measures such as completion rate, learner activity, assessment performance, support demand and learner feedback. Use filters for cohort and reporting period. Treat metrics as indicators that require context; low completion may relate to course design, assessment difficulty, learner circumstances or technical barriers. Add an improvement action where a pattern requires follow-up.

Keep the page open where possible, check your connection and retry once before escalating. If the platform reports a save error, do not repeatedly publish or submit the same action. Check your internet connection and whether you've already saved a draft. If organisational policy permits, copy any unsaved long-form feedback to a secure temporary location, then retry. If the issue persists, raise a technical support ticket for the affected course, assessment or content item, including the approximate time of the error. Do not include unnecessary learner data in the ticket.

Check your email address and password, then use the password reset option if needed. Ensure you are signing in with the email address linked to your SWCL account. Check for typos and make sure Caps Lock isn't affecting your password. If you have forgotten your password, select Forgot Password and follow the reset instructions sent to your email. If you do not receive the message, check your spam or junk folder. Contact support if you still can't access your account.

Open Profile Settings and edit the fields your account allows you to change. Go to Profile Settings to update personal or professional information, learning preferences and other editable account details. Some identity fields may be restricted if they are linked to certificates, institutional records or verification. If you cannot change an incorrect field, contact support rather than creating a second account.

Refresh the page, check your connection and browser, then contact support if the problem continues. First, check that your internet connection is stable. Refresh the page and try the action once. If possible, use a current version of a supported browser and close unnecessary tabs. For upload or video issues, check the file size and connection quality. If the problem persists, note the page, feature, time and any error message, then submit a support ticket. Avoid sending passwords or full payment card details.

Open Notifications or Account Settings and choose which non-essential updates you want to receive. Go to Notifications or Account Settings to review the available email, push or other notification options. You can usually change preferences for announcements, course updates, reminders and community activity. Essential account, security, payment or mandatory learning notices may still be sent where necessary.